FAQ

Shipping policy

Your order will typically ship from our California HQ within 1-3 business days after we receive your order, unless the order is expedited.

All US retail orders over $100 automatically qualify for free standard ground shipping, no matter the size of the order.

As soon as your order ships, your tracking number will be sent to the email you provided at checkout.

In the event your item arrives damaged, please reach out to Customer Care by emailing us at razavijewelry@gmail.com at your earliest convenience. Please send photos and any other details you can provide. If there is any sign of damage to the box that the item arrived in, please make sure to include a photo and details. Damaged items need to be reported within 4 days of receiving the item.

Frequently Asked Questions

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The care instructions for all our products are listed in the product description of each item.

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We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club Card, Shop Pay, Apple Pay and Google Pay. All transactions are encrypted and processed through Shopify’s secure payment portal. Shopify follows all six PCI standard categories to keep your information safe. This is bank grade level security.

We also accept PayPal and Amazon Pay which both utilize the same high level of security and encryption as when you make a purchase directly on their site. 

We also accept ACH bank transfers which are secured and encrypted by Shopify Payments.

We charge sales tax as required by law. Any applicable taxes will be shown at checkout.

Please contact Customer Care razavijewelry@gmail.com for inquires. Affiliations and partnerships are reviewed on a case-by-case basis.

Returns

All sales are final. We ensure the highest quality of products shipped to our beloved customers. If you receive your item and it is damaged please contact us at razavijewelry@gmail.com and we will evaluate and resolve the issue.